CrownCalibre FAQs

Absolutely. At CrownCalibre, integrity is our currency. We guarantee that every timepiece, piece of jewellery, and accessory in our collection is 100% authentic and sourced directly from authorized distributors or verified luxury partners. Each item undergoes a rigorous inspection by our experts to ensure it meets our exacting standards before it reaches your hands. All products are delivered in their original brand packaging with matching documentation.

Yes. We understand that a luxury watch is an investment in longevity. All our timepieces come with their original international manufacturer’s warranty, valid from the date of purchase. In the rare event that a timepiece is outside of its manufacturer period, CrownCalibre provides a comprehensive 12-month in-house warranty covering mechanical movements, ensuring your peace of mind is never compromised.

We treat the journey of your purchase with the same care as its craftsmanship. All CrownCalibre shipments are fully insured for their total value and dispatched via our premium logistics partners (such as DHL Express or FedEx). For added security, a signature is strictly required upon delivery. You will receive a tracking number immediately upon dispatch, allowing you to follow your new acquisition from our Danish headquarters to your doorstep.

We want you to feel completely confident in your purchase. If your purchase does not meet your expectations, CrownCalibre offers a 99-day return policy from the date you receive your order.

You may inspect the item as you would in a retail store. If the item has been used beyond what is necessary to assess its nature, characteristics, and functionality, or if it has suffered a loss in value, we reserve the right to deduct an appropriate amount from the refund in accordance with applicable consumer protection laws.

Please contact our customer service team to arrange your return.

Yes. The "unboxing" experience is integral to the luxury we provide. Every watch sold by CrownCalibre is delivered as a "complete set." This includes the original presentation box, the outer packaging, the instruction manual, and the official warranty card or certificate of authenticity. We deliver the item exactly as you would receive it from the brand's own flagship boutique.