Refund policy

Return & Refund Policy – CrownCalibre

We want you to love your experience with CrownCalibre. If something isn’t right, we’re here to help.

30-Day Return Guarantee

We offer a 30-day return policy from the date you receive your order. If you're not satisfied, you can request a return—no questions asked.

Eligibility for Returns

To be eligible, items must be:

  • In original condition (unused, unwashed, undamaged)

  • In original packaging with any tags or inserts included

  • Accompanied by proof of purchase (e.g., email confirmation or receipt)

Please note: Items returned without contacting us first will not be accepted.

How to Start a Return

To request a return, email us at info@CrownCalibre.com.
Once approved, you’ll receive return instructions and our designated return address:

Return Address:
Netlager ApS
Teknikvej 27
5260 Odense S, Denmark

Customers are responsible for the return shipping cost, unless agreed otherwise.

Damaged, Defective, or Wrong Items

Please inspect your order upon arrival. If your item is:

  • Damaged

  • Defective

  • Incorrect

Contact us immediately at info@CrownCalibre.com with photos so we can make it right—either with a replacement or full refund.

Non-Returnable Items

We cannot accept returns for:

  • Personal care items (e.g., opened filters, sponges, or hygiene-related accessories)

  • Custom or personalized orders

  • Gift cards

  • Sale or clearance items

Please contact us if you’re unsure about your item’s eligibility.

Exchanges

Need a different item? The fastest way is to:

  1. Request a return

  2. Place a new order for the item you want once your return is approved

EU & UK 14-Day Cooling-Off Period

If you’re located in the European Union or United Kingdom, you have the legal right to cancel your order within 14 days of delivery—for any reason, even if you simply changed your mind.

The same return conditions apply: item must be unused, in original packaging, and include proof of purchase.

Refunds

Once your return is received and inspected, we’ll notify you of the approval status.
If approved:

  • Refunds will be issued to your original payment method within 10 business days

  • Please allow time for your bank or card provider to process the refund

If more than 15 business days have passed since your refund was approved, contact us at info@CrownCalibre.com.

Thank you for shopping with us at CrownCalibre.
We appreciate your trust and are here to ensure you feel confident with every order.